Charley Kirk has inspired me. I Have Grown in My Commitment to Reform AR Hospitals. Never Surrender. - Al Phillips, Founder.
As a result of my WRMC experience I sought help at Allevient. My record shows that I had a "mental episode" right before Christmas, 2024 (How is your disposition at the holidays?) My "Lost Half Day" came at the end of a four day fast. (At 75, I do not do that anymore.)
I know better than to say, "I'm not Crazy!" I will defer to my Therapist who cleared me. If ReformARHospitals
Perhaps it's my 29 years in Chicago, but I have come to wonder who invests in a cab company in 2025? Is it someone practiced in the art of deception? Something ls Failing the Sniff Test.
On October 3, 2023, At noon - an usual discharge time - I was assaulted by the TAXI DRIVER who was called to the hospital by Washington Regional Medical Center. I did not need a cab. It had been 28 hours since my heart procedure. The cab arrived near 12:00, two hours late, a reason for the driver to be agitated by a longer than thought "extra" trip.
On the driveway, I glanced toward where I had left my car. It was gone. I walked a few car lengths closer to be sure. Upon turning back, Nurse Sarah was sobbing. She told her supervisor that TAXI DRIVER cursed her for not having his voucher. He saw me, put the cab in gear and sped toward me.
The man who turned out to be the Driver/Owner said his first words to me, "No voucher, No ride. I don't give no free rides."
My reply was, "I am not a party to your contract with the hospital." That should have been enough, but he went on about his MONEY. He could have called his WRMC contact, but chose to argue with his fare... the affected person he was there to serve.
We talked over each other for fewer than 10 to 20 seconds until the cabbie hit the gas. Suddenly, the tires screeched and the taxi stopped only one car length away. TAXI DRIVER made moves any situationally aware person would see as threatening.
With his head DISAPPEARING for a Weapon, He FLUNG his door open, PUTS OUT his foot to frighten me, a first time heart patient. TAXI DRIVER intended to hurt me. He behaved recklessly. I want justice. I don't need his money.
WRMC has performed no training that had any effect. How does anyone who fails to see a septuagenarian male exit a hospital too ill to drive, disabled by a bionic foot and an arm in a sling, continue to collect disbursements from WRMC?
My first plan was to Sleep On It. The next day, I contacted the TAXI DRIVER.
What Would You Have Done Differently?
Email #1 ) All I have ever wanted was an apology and a promise that you will do better. Never was there a suggestion that I wanted anything more.
Oct 4, 2023, 5:55 PMto
Attn: Taxi Driver :
I would appreciate hearing from you or the manager who will be handling the incident that occurred at Washington Regional Hospital on 10/3/23 at mid-day. You should easily be able to check the cancelled call.
[The rest of my letter details my accusation of an assault after we argued only briefly. He started to drive away, then screeched to a stop, opened his door and put out his foot before fleeing the scene.]
Had the TAXI DRIVER left his cab, I could not have run away. I depend on my prosthetic left leg to walk gingerly. The TAXI DRIVER, at the least, did not think that I might have just had heart surgery. My only request has never come close to a lawsuit. It has been consistent. I want an apology and a promise YOU will treat patients better. Especially handicapped, elderly patients, but even YOU and YOUR LOVED ONES!
Reply #1 (20 minutes later.)
Oct 4, 2023, 6:15 PM to me
First of all I was the driver and that's not what happened cuz I do have a video of it in my cab I have a dash cam you screamed at me and told me get out of here I told you that we can't leave without a voucher I didn't cuss you I said we cannot do a free ride there was no cussing the video will clearly show that so what you're saying is not true nobody was assaulted you screamed at me and it's on video so nothing more said.
Email #2 My second email repeats my earlier charge with arguments against his position. His response this time has a totally different tone.
The Con Man was "concerned " about safely getting me home. No mention of cameras this time. His story changes. He even offers a “free” make-up ride.
By the miracle of AI or perhaps after "Lawyering Up," Taxi Driver attained the competent punctuation skills of a sixth grader. The poor guy was confused about his contract regarding vouchers while I "Wondered" around the parking lot.
Reply #2
TAXI DRIVER XXX@gmail.com>
Fri, Oct 13, 2023, 10:57 PM to me
First of all Mr Phillips it was my concern and my effort to give you a ride.But because it was a big confusion. I pulled up the nurse did not know where you were and did not have your voucher.I was very confused and then she said you were wondering around in the parking lot so I didn't know if you were self-paying or voucher pay.I was very confused and,I think by that time you were,looking for your car and you didn't want to leave. What you told me at that time anyway. This ended up just being a big misunderstanding.I believe I could of been more patient,Apologize if I was rude. It was the third of the month.I did go to the hospital to see to it that you would be picked up. But when u screamed Get out of here,I got the impression that you didn't want me back! So I thought it would be wise judgment not to come back to pick you up. So I eased it out of the parking lot and I left.Far as me asking for payment. That is my job as a taxi driver,To make sure I get paidas me asking for payment. That is my job as a taxi driver,To make sure I get paid for the fare. But I understand your point you are disabled and we should show special care! I do apologize I should have been more polite more patient. But the impression I got was that you were going to be there waiting.And when I showed up,Nobody was there waiting and the nurse didn't have a voucher so it was kind of a big misunderstanding.Please accept my apology to make this right,I will offer you one free ride on the house of Payless Taxi,To your doctor's appointment.if you want to accept please respond to this email sincerely Xxxx 479 236 XXXX XXXX XXX Taxi LLC.
Needless to say, I eschewed.
The TAXI DRIVER's reviews spawn his threats. Anyone who dares to file a negative review or a direct complaint against him is met with a vengeance. He has never heard of the great American tradition that The Customer Is Always Right.
With me, he changes his story. The excuse is his need to focus on money, even offering me a "free ride" to make up for his "confusion." His video recording of me will be offered and demanded six times, but he always fails to produce it.
The key question is, Did lawyer Spruell get fooled by a doctored video? Did WRMC's security cameras show a differing tale? You mean the house cameras weren't viewed. Why do NWAers pay for them?
The regular choice for a taxi is a coward and liar and Kristy Spruell champions him to the point of ignoring me, the subject of TAXI DRIVER's attack. To stop my campaign would be to stop seeking justice. I am not going to be a victim. I will not knowingly accept that this is the normal way to handle a serious complaint.
His next series of emails had the usual threats of an Arkansas adult who does not know why Assault and Battery are two separate words. Nor does he know difference between a a criminal and a civil matter.
My next move was to alert WRMC of my situation plus what I learned from public records and phone calls with the TAXI DRIVER's competition. Last summer of '25, my use of Artificial Intelligence began in earnest. Most of what turned up had already been filed; I now have verification.
The key question is, Did lawyer Spruell get fooled by a doctored video? Did WRMC's security cameras show a differing result? Due to sloppiness, disinterest or the failing of your choice, I am more likely to be held accountable for my reasonable approach, than someone who flew off the handle, and will again.
Either WR has the latest in security technology or why does it not? You mean the WR cameras weren't viewed? Why do NWAers pay for them? There are people who seem to be around every time money changes hands. New equipment is a nursery for Waste, Fraud and Abuse.
The regular taxi choice called by WR is owned by a coward and liar and Kristy Spruell champions him to the point of ignoring me, the subject of TAXI DRIVER's attack. To stop my campaign would be to stop seeking justice. I am not going to be a victim. I will not knowingly accept that this is the normal way to handle a serious complaint. For my forgiveness, I need a sincere, "I'm truly sorry," and a goal to improve.
The TAXI DRIVER has changed his own name as well as the name of his company. From Al:
It is common for taxi companies to change names, especially if they are trying to rebrand or disassociate themselves from a past reputation. It's possible that with Xxxxxxx Taxi getting predominantly negative reviews, rebranding would be understandable.
TAXI DRIVER claims to have shown a video to Chief Corporate VIP Kristy Spruell. He claims it shows me to be aggressive. At $450K per year the genius or near genius attorney has let this minor problem fester for two years.
Yes or No, Though you aren't an officer of the court, act with honor. Spruell, Did you see a tape? Did the tape end as the cab drove off? If so, you did not see the assault. It was cut..
Maybe Spruell never saw a tape. I have yet to find out. Taxi Driver is unencumbered and so is Kristy. It looks like the only person in jeopardy is me. I will wear that like a medal.
At 75 and a half, even I can cut five seconds off the end of a video to hide either an attempted battery or a "Fake" to make me think the worst. TAXI DRIVER had an evil, negligent, reckless thought and acted on it. To Kristy Spruell, as Stevie Wonder has said, "You haven't done nothin'.
Kristy, have you must have checked the expensive WRMC security cameras, But that would be Common Sense.
Most parents and their friends and family predict that someday their clever, little daughters would enjoy a highly responsible position. The others petered out, but not you. Everything came easy for you.
Nothing is hard for you, Kristy, so let's cut to the climax. It's Easy. You can find the same actual horrible reviews I have seen for TAXI DRIVER and with a little effort you will find his many phony reviews posted by him and his employees. Who can't recognize the same illiterate speech pattern and a mind infected by the logic of a psychopath?
From AI:
These characteristics allow psychopaths to manipulate others by appearing charismatic and trustworthy.
- Superficial charm: Psychopaths can be friendly, engaging conversationalists who seem charismatic and persuasive, creating a likable but false outward impression.
- Lack of empathy and remorse: They are callous and indifferent to the pain and suffering of others. They feel no guilt for harming people and will often rationalize their cruel behavior.
- Pathological lying and manipulation: Psychopaths are master deceivers who lie to manipulate others for their personal gain. They may tell lies simply to make themselves look good, even when the truth would be easier.
- Grandiosity: They possess an inflated sense of self-worth and importance, feeling they are entitled and superior to others. This causes them to feel that rules do not apply to them.
- Shallow affect: Their emotional responses are limited and superficial. They can fake emotions like anger or sadness to intimidate or manipulate others, but these displays are not genuine and are often short-lived.
- Blaming others: Psychopaths rarely accept responsibility for their actions. Instead, they shift blame to others and often play the role of the victim.
Here's an invitation. I will gladly submit to a polygraph. If I am shown to be untrustworthy on this topic, I will move to another state at the end of my Links lease. Yes, I will consider your buy-out.
You too, must submit to a test. If you are found to have taken an easily identifiable, unnecessary risk, you will make amends by:
1. Banning the Taxi Driver from WRMC.
2. Calling NWMC CEO Cory Browning to advise him of your action.
3. Rescinding the ban you have placed on me from my charity hospital.
4. On WRMC letterhead you wrote that I was OBSESSED with you. You are not a doctor. Physician, HEAL THYSELF!
Obsession is my woody second preference. Joop has the scent of "expensive enough for me." I can't find anything on your politics, but I doubt you could pull off the woman's version. It smells of MUSK.
5. Apologize and Promise to treat Handi-Capped Seniors with Respect.
6. Acknowledge that I have never made any attempt to sue for, demand obtain or coerce for anything of value from of WRMC.
7. You need to be more transparent about WR complaints.
Healthcare fraud and abuse: Washington Regional has a corporate compliance plan to address concerns regarding fraud, waste, and abuse in billing and medical practices, such as billing for services that were not medically necessary.
The Plan directly addresses my contention that a taxi was not necessary. I drove home five minutes after being stranded by your only taxi service.
My new cardiologist, Dr Michael Green of NWMC and Arkansas tells me WRMC's Boris Bogomilov, MD from Bulgaria, should and could have implanted a permanent routine pacemaker and kept me no more than two nights, not four. That's the public wasting $2,000 at the direction of THE PERSON allegedly in charge of finding waste.
It turns out the two doctors clash. Imagine that?
TAXI DRIVER will soon have no assets. He will be driven out of business by UBER, LYFT, TSLA, WAYMO, RIVN, Polestar, RIDE, BYD, LI or NIO or by assaulting the wrong guy. Whatever brand Jerry Jones decides will best serve his one-time home and Alma Mater will have TAXI DRIVER looking for employment. Tick-tock.
(There are people lawyer Spruell affects that are happy living within their means. Not all complaints come with a law suit.)
MUCH MORE TO COME ON THE "DASH CAM.' Is it real or a TAXI DRIVER invention? (I do not believe there was a dash cam in use. A recording by a hand held devise is much more likely. Taxi Driver slumped in his seat to record me at the curb... TAXI THUG was planning for trouble.)
WHO IS THE TAXI DRIVER? TRAVIS BICKEL? SHOULD I RUN A CONTEST? What will the Devil Worshipping Deviate do once busted?
DO YOU THINK I WENT THROUGH ALL OF THIS TO KEEP HIS CRIMES SECRET? NO! WE WILL BE INVITING THE SOCIAL and LOCAL MEDIA.
I've been inspired by the life of Charlie Kirk. Never Surrender.